We supply high qualty products from our site. All of our wood signs are hand crafted and the wood is hand picked to ensure a quality that encompasses our quality of work as well as the natural beauty of the wood its painted on. Your sign may contain natural characteristics that some would call flaws. These are merely a reflection of the beauty of the wood itself. We do not offer refunds on our custom painted items. We will correct any errors that were made on our part or replace any items damaged through shipping. No refunds will be issued for any of our items. Thank you for using Michigan Made Gift Co. and supporting a small business!